Frequently asked questions

General

Do you charge a call out fee?

We at Mint Plumbing Services do not charge a call out fee to any of our customers.

We provide fixed fee up front pricing to all of our clients, this allows for our customers to know the work being completed and the price being charged BEFORE any works commence.

What are the causes of dripping taps?

It usually is a common simple reason. The faulty internal mechanisms like the washers and O-rings cause the taps to drip. Therefore, they need to be rebuilt or replaced. An easy and inexpensive task which can save you a lot of water & money. To extend the life of your taps ensure you turn on/off your taps gently.

What are your operating hours?

We are available 24/7 days a week for all your Plumbing, Drainage & Gas Fitting Needs.

Why do blocked drains occur?

Blocked Drains occur when people are not aware of what they put in the drains causes long term issues.  Common problems occur in the kitchen where wastes, coffee grounds, oil and fat reduce the flow of liquids going through. Bathroom & shower drains, get blocked due to soap residues, shampoos and loose hair. It is best to be more aware of what you put down your drains and schedule a regular drain cleaner treatment from time to time.

Tree roots, breakages/faults in the sewer lines or foreign objects in the drain, require immediate and professional care from Mint Plumbing Services.

Why should I hire a licensed plumber?

Plumbers must demonstrate their competence as installers of plumbing systems to an official executing board prior to being issued a license. A plumbing code which is technically perfect is valueless if its provisions are not observed and enforced. The issuance of a license by a community specifies that the holder is qualified both theoretically and practically and that their technical knowledge is sufficient to maintain the standards of the code.

Is licensing intended to prevent anyone but a plumber from doing sanitation work? NO… Licensing prohibits the irresponsible, incapable person from endangering the health of your family, neighbours, and community. Any person may do the work who has sufficient knowledge to do it in a safe manner, so long as the Rules and Regulations of the plumbing and sanitation code are observed. However, those wishing to do such work must demonstrate their ability by taking out a license and passing an examination.

Done improperly this work would probably need to be rectified at the time the property changed hands which means paying twice for the same work. Additionally, licensed plumbing professionals are held to a certain standard of accountability – meaning they must perform their work correctly or risk being liable for accidents, damages, illnesses, etc. caused by improperly performed jobs – and must often hold some form of bonding or insurance that can help to protect you in the event of something happening.

So, while that small bathroom remodel might seem like a great, inexpensive DIY project, it is probably wisest to spend a little more and make sure a licensed plumbing contractor performs the work

Will you be on time?

This is a common question we receive from a lot of new customers on a daily basis.

We at Mint Plumbing Services pride ourselves on 100% customer satisfaction. To enable us to achieve this we ensure that all of our customers

  • Receive text message confirmation of their appointment 24 hours in advance.
  • Receive text message confirmation of tradesman arriving 30 mins prior to arrival
  • We have office staff available 24/7 to ensure that any change in appointment can be accommodated for ASAP.

If for some reason our tradesman is running behind schedule, you will be notified ASAP of the delay and the exact time of arrival. Communication is our number one priority with all of our customers.

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